More jobs:
EUC Desktop Support
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-02-15
Listing for:
PRACYVA
Full Time
position Listed on 2026-02-15
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
We are hiring a talented EUC Onsite support professional to join our team. If you’re excited to be part of a winning team, this is a great place to grow your career. You will be glad you made the right choice to join us.
Requirements- 3-5 yrs. Experience in supporting the onsite support requirements for laptops, desktops, data room devices, VIP support
- Provide Level 2 triage and resolutions such as password resets and account unlock for reported incidents and requests
- Providing Apple, Windows device support – IMACD & Deskside troubleshooting and Breakfix coordination with the OEMs, disposal support coordination
- Support Devices through use of Intune, Admin Portals and Remote Support Tools
- Assist users with set up of EUC devices & provide troubleshooting assistance if needed
- Assisting with troubleshooting issues using remote management software
- Using problem-solving and people skills to ensure swift resolutions to technical issues
- Testing, troubleshooting, and diagnosing computer error messages and failures
- Escalate issues to next level support if needed
- Experience troubleshooting Desktop hardware and associated peripherals
- Working knowledge of Apple, Windows, Desktop and Mobile Device hardware and software
- Strong experience of Windows 11 troubleshooting and deployment
- Working knowledge of Microsoft Email, One Drive, Teams, AVD
- Strong experience working with Intune - Autopilot, Software Deployment and Packaging
- Experience with Service Now
- Strong ability to troubleshoot issues
- Experience working in a fast-paced work environment and ability to multitask well
- Autopilot & Intune based Automated device provisioning
- Troubleshooting the errors occurred during image Deployment or Autopilot provisioning
- Strictly follow the process defined by Customer for OS imaging, software deployment
- Perform test on the newly built laptop/desktop before handing it to Customer's user
- Support Devices through use of Intune, Admin Portals and Remote Support Tools
- Assist users with set up of EUC devices & provide troubleshooting assistance if needed
- Assisting with troubleshooting issues using remote management software
- Using problem-solving and people skills to ensure swift resolutions to technical issues
- Testing, troubleshooting, and diagnosing computer error messages and failures
- Escalate issues to next level support if needed
- Strong experience working with Intune - Autopilot, Software Deployment and Packaging
- Experience with Service Now
- Strong ability to troubleshoot issues
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