Senior Customer Journey Lead; Data-Driven & Cross-Functional
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-02-15
Listing for:
Lloyds Bank plc
Full Time
position Listed on 2026-02-15
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Location: City of Edinburgh
A leading UK banking institution is looking for a Senior Customer Journey Manager to enhance customer experience through strategic journey optimization and cross-functional collaboration. This full-time role based in Edinburgh involves leading a team, evaluating customer journeys, and ensuring customer-centric decisions across the organization. Ideal candidates should possess strong analytical skills, expertise in journey mapping, and the ability to engage with senior stakeholders effectively.
A hybrid working model is offered, along with a comprehensive benefits package.
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Position Requirements
10+ Years
work experience
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