Senior Systems Officer

Waverley Court

Salary: £39,129- £46,023

Hours:

36 per week, 52 weeks

Bridging the gap between frontline services and technical solutions.

We are looking for a Senior Systems Application Officer to join our team.

This role would suit someone who understands the importance of getting systems right to enable great public services.

You will be part of the team ensuring our systems and applications are fit for purpose, secure, and designed around the people who use them. From gathering complex requirements for a new/replacement system to redesigning workflows that save staff time, your work will have a direct impact on how we delivery high-profile customer-facing services.

You will lead on the "what" and "how" of key systems, spending time talking to frontline teams to understand their challenges, mapping out better ways of working, and then making sure the technology supports those goals. You'll also use your expertise to provide guidance to teams on the procurement and development of the wider system architecture within the services.

• Requirements and analysis:
  Lead on gathering business requirements for key systems. Mapping out processes, identifying where things aren't working, and recommending technical solutions
• System implementation and upgrades:
  Lead technical projects for upgrades and new implementations of key systems, ensuring they are tested thoroughly and delivered on time
• Procurement:
  Support the procurement of new key systems to ensure we are getting fit-for-purpose solutions
• Expert advice:
  Providing advice and guidance to non-technical service leads investigating systems and developments
• Project leadership:
  Lead on technical initiatives coordinating colleagues from different departments and external suppliers to hit key milestones and improvements
• Training and support:
  Facilitating training and creating documentation that helps staff at all levels get the most out of key systems
• Technical communications:
  Translate and communicate complex technical details into simple, non-technical terms ensuring that it is accessible to everyone

This role offers a platform to use your technical skills for the public good. It is about making sure our frontline staff have the right tools to do their jobs. You'll have the opportunity to influence how we deliver service to the public through ensuring our systems are robust, compliant, and fit for purpose.