Associate Director, Business Consultancy United Kingdom

Associate Director, Business Consultancy

United Kingdom

Bloomreach is building the world’s premier agentic platform for personalization
. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We’re designing the future of autonomous marketing
  , taking the work out of workflows and reclaiming the creative, strategic, and customer‑first work marketers were always meant to do.

And we’re building all of that on the intelligence of a single AI engine —
Loomi AI
— so personalization isn’t only autonomous… it’s also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Lead and scale a strategic, AI‑enabled consulting organisation that delivers measurable business impact for Bloomreach Engagement clients in EMEA. Own the vision, performance, and evolution of the Business Consultancy function and the Service Delivery Centre (SDC), driving client outcomes, regional growth, and services efficiency.

• Set and continually refine the strategy for Business Consultancy and the SDC in EMEA, aligned with Professional Services, Customer Success, and the broader go‑to‑market.
• Own regional performance for Business Consultancy and SDC (e.g. NRR contribution, services margin, attach/expansion, CSAT/NPS) and establish clear plans, metrics, and operating rhythms to achieve them.
• Represent Business Consultancy in EMEA leadership forums, shaping investment priorities, offerings, and ways of working across the customer lifecycle.
• Champion a data‑driven, AI‑enabled consulting approach
  , ensuring methodologies leverage available data, insights, and AI capabilities to drive client ROI and scalable value for Bloomreach.

• Define and oversee standards for implementation and onboarding quality across EMEA, ensuring consistent excellence in discovery, data model design, data migration, and automated program set‑up.
• Drive the creation and adoption of scalable delivery frameworks, playbooks, and QA models so implementations are predictable, efficient, and outcome‑focused.
• Ensure platform adoption is maximised from day one, with core and advanced Engagement capabilities (including AI recommendations and predictions) embedded into client roadmaps as a default.
• Act as a senior strategic advisor for key clients, partnering with Customer Success to shape long‑term strategies and roadmaps aligned to client growth, commercial outcomes, and clear success metrics.
• Ensure teams systematically translate strategy into measurable value, improving KPIs such as conversion, CLV, campaign performance, time‑to‑value, and marketing efficiency, and that value is clearly evidenced.

• Build and lead a high‑performing SDC in EMEA, with consultants skilled in both technical execution and business consulting.
• Define the SDC operating model, scope of services, and success metrics to deliver high‑quality, repeatable work that accelerates implementations, drives adoption, and improves margins as well as promote cross product (Discovery) enablement and knowledge.
• Integrate the SDC tightly with regional Professional Services, Customer Success, and Partner motions (e.g. split‑of‑work, staff augmentation, and packaged services).
• Drive capability development so SDC teams can design and deliver AI‑enabled use cases that support advanced, predictive, and personalised customer journeys.

• Design and execute a scalable Professional Services model for EMEA
  , balancing in‑house consulting, the SDC, and partners to support regional…