Service Designer - Public Sector

Overview

Contract Service Designer (Public Sector / GDS Experience)

Location: UK (Remote / Hybrid options)

We’re seeking an experienced Contract Service Designer with strong UK public sector and GDS experience to help design end-to-end services that are simple, inclusive, and user-centred.

You’ll work within a multidisciplinary agile team, shaping services across discovery, alpha, beta, and live phases, and ensuring they meet the GDS Service Standard
. This role suits someone comfortable navigating complex policy, operational, and legacy environments while keeping a clear focus on user needs.

• Design and iterate end-to-end services that meet user and organisational needs
• Apply service design methods (e.g. journey mapping, service blueprints, ecosystem mapping) to complex public services
• Work closely with user researchers, content designers, product managers, developers, and policy teams
• Translate user insights, policy intent, and operational constraints into clear service designs
• Champion inclusive and accessible service design in line with GDS principles
• Support teams through GDS service assessments
  , providing clear evidence of user-centred design
• Communicate service design concepts and decisions clearly to senior stakeholders
• Proven experience as a Service Designer in UK Government or GDS-aligned organisations
• Strong understanding of the GDS Service Standard and government design principles
• Experience working across the full service lifecycle (discovery to live)
• Confident applying service design tools and techniques in complex environments
• Experience working in agile, multidisciplinary teams
• Excellent stakeholder management and facilitation skills
• Experience designing services that span multiple organisations or departments
• Familiarity with accessibility standards (WCAG) and inclusive design practices
• Previous experience supporting or passing GDS service assessments