Senior Project Manager

Role summary

EBO is seeking an experienced Project Manager to take on the Implementation of our UK client projects with a primary focus on the deployment of our Intelligent Patient Portal (IPP). This role will also incorporate the monitoring and support of Product Adoption once the product is live. These projects will include integration and adoption via NHS login and the NHS App.

This hybrid role therefore combines endtoend project management with responsibility for driving product usage, optimisation and expansion across NHS and other healthcare providers.

• Lead implementation projects for EBO’s Intelligent Patient Portal with NHS Trusts and other providers, from discovery through go-live and stabilisation.
• Plan and manage deployment of IPP journeys such as appointment management, waiting list validation, assessments and e-correspondence, ensuring they are configured to local pathways and KPIs.
• Own project governance: scope, milestones, RAID, reporting and stakeholder forums with clinical, operational, digital and IT teams.
• Coordinate technical delivery teams to implement secure, standards-compliant integrations with EPR/PAS and related systems, including real-time bidirectional data flows and writeback.
• Lead projects to integrate and surface the Intelligent Patient Portal through NHS login and the NHS App (e.g. via Wayfinder/MIv2), ensuring smooth authentication and patient journeys that meet national design and safety standards.
• Work with client digital teams to plan and execute adoption strategies for NHS App and NHS login routes, including communication, training and change management activities for staff and patients.
• Work with the Customer Success team to monitor live usage of the portal, including channel shift, digital uptake, completion rates and impact on call volumes, DNAs and waiting lists; agree actions with clients to improve performance and patient experience.
• Translate client feedback, usage data and pathway insights into structured requirements and stories for EBO’s central Product team, acting as the UK “voice of the customer.”
• Identify and shape opportunities to expand IPP usage within each organisation, including new specialties, pathways and modules (e.g. mental health, community, elective care). Liaise with the EBO Benefits team to build simple business cases with measurable benefits.
• Ensure all delivery and adoption activities comply with information governance, security, clinical safety and data protection requirements relevant to NHS and UK healthcare.

• Significant experience delivering digital or SaaS solutions into healthcare, ideally NHS Trusts or ICBs, in roles such as Implementation Manager, Digital Project Manager, or Transformation Lead.
• Strong track record of managing multistakeholder projects, including clinicians, operational managers, IT, IG and external vendors.
• Working knowledge of NHS login and the NHS App, and experience (or strong familiarity) with projects integrating third-party services via these channels.
• Comfortable interpreting usage analytics and operational data to drive decisions on optimisation, training, configuration or additional deployment phases.
• Excellent communication and facilitation skills, with the ability to explain complex digital journeys in clear, nontechnical language to clinical and patient stakeholders.
• Familiarity with agile or hybrid delivery methods and tooling (e.g. JIRA, Trello, delivery dashboards) and with documenting requirements and user stories.

• Degree or equivalent experience (business, healthcare, IT or related).
• Project management training or certification (e.g. PRINCE2, Agile
  
  PM, PMP, Scrum).

• Postgraduate study in digital health, informatics, service design or similar.
• Training in business analysis, service design or UX for digital health.

• Strong stakeholder management and relationship building.
• Clear written and verbal communication for clinical and nontechnical audiences.
• Good organisation and prioritisation across multiple projects.
• Proactive, ownership mindset and genuine interest in improving care through digital.