User Researcher - SC Cleared

We are seeking a User Researcher with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you will help uncover user needs, behaviours, and pain points across complex services, and ensure evidence-driven insights inform the design and delivery of inclusive, accessible public services. You will collaborate closely with service designers, policy experts, interaction designers, and developers to ensure the right outcomes are achieved across entire services—not just at the interface level.

This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services.

Plan, design, and conduct qualitative and quantitative user research across discovery, alpha, beta, and live phases to inform service decisions.

Identify, articulate, and prioritise user needs through robust research methods, ensuring insights are clearly evidenced and actionable.

Facilitate research playback sessions, insight-sharing workshops, and stakeholder discussions with diverse audiences—including senior leaders to drive understanding and alignment.

Ensure research activities follow best practice, including consent, data protection, safeguarding, and inclusive recruitment of participants.

Work closely with designers, developers, analysts, and product managers to iteratively test concepts, prototypes, and live services.

Translate research findings into clear insights, recommendations, and artefacts that inform design, policy, and delivery decisions.

Support teams in understanding how policy intent impacts user experience by providing evidence on real-world behaviours and constraints.

Ensure research aligns with GDS Service Standards and informs accessible, inclusive service design and delivery.

Conduct research across entire service ecosystems—including digital, offline, operational, and third-party touchpoints.

Security Clearance: Must hold active SC clearance.

• Join a rapidly expanding consultancy where personal growth is part of our DNA.
• Flexible hybrid working focused on deliverable outcomes.
• Private medical insurance (Aviva) and pension plan (Nest).
• 25 days of annual leave plus UK bank holidays.
• Access to Perkbox, our employee rewards platform offering discounts, perks, and wellbeing resources.
• Generous employee referral programme.
• Choose your preferred device – PC or Mac.
• Be encouraged to take bold steps and embrace experimentation.