Digital Workplace Engineer; AVD

Overview

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The Digital Workplace Engineering team is a key capability within the Digital Workplace Services function. The team works collaboratively across the Group COO, business stakeholders, CoEs & Product Owners. It is responsible for the creation and delivery of our Digital Workplace technology roadmap, maintaining a modern, secure and cost-efficient service. We are passionate about enhancing colleague experience and delivering an evergreen service to our business.

The Digital Workplace Engineer will work within a cross functional team and will be responsible for continuously improving our Digital Workplace Technology, with a specific focus on Azure Virtual Desktop technologies. This is a hands-on technical role that requires experience in design and administration of AVD, Azure and core infrastructure services.

• Implement and administer changes across AVD and Digital Workplace Technology.
• Implementing and maturing core controls/activities around AVD and Azure, aligning to Aberdeen’s EUS risk control framework and regulatory requirements.
• Liaising with business teams across Aberdeen (inside and outside Group COO) to understand business strategy and translate requirements into EUC delivery initiatives, being able to understand and articulate the impact on tooling, IT support, and operational costs.
• Drive the adoption of AVD services, reviewing usage and DEX telemetry.
• Contribute to the delivery of the roadmap and the associated backlog.
• Focus on Fin Ops; creating visibility around EUS costs, AVD usage and highlighting where savings could be generated and putting in appropriate controls to help manage departmental budgets and produce reports for show back/charge back models.
• Work with EUS Engineers and Cyber Security to improve posture of Azure VM’s, aligning to hardening and control standards.
• Creating and managing reporting in relation to AVD performance and usage metrics to improve end user experience.
• Responding to internal and external audits in relation to regulatory requirements and being able to help manage the Risk and Control Self-Assessment (RCSA) controls.
• Automating and reducing manual management wherever possible, adopting a proactive approach to improve overall user experience, providing resiliency and ability to move at pace.
• Responding to major incidents when SME input is required.
• Create, publish and communicate knowledgebase articles. Monitor technology trends and seek ways to enhance continuous improvement initiatives.

The ideal candidate will possess the following:

• Significant experience managing or supporting IT systems and platforms.
• Implementation of Azure & Virtual Desktop solutions, digital employee experience (DEX), endpoint management, analytics and automation tools.
• Able to work as part of a team and with multiple key stakeholders and manage competing priorities.
• Proficient in operating within an ITIL environment.
• Skilled in applying continuous engineering and agile methodologies to manage frequent changes and reduce complexity.
• Adept at leveraging automation and AI/ML to drive continuous improvement.
• Technical
  
  Skills:
• The candidate is expected to have a proven track record in the use of Azure Virtual Desktop. Recent experience and certifications of some/all of these technical skills are required.
• Experience in managing Azure Virtual Desktops, creating and managing images, backups and understanding sizing options, impacts and costs.
• Experience working with Nerdio is beneficial.
• Intune, Azure Infrastructure, Azure Virtual Desktop, Azure Monitor & Cost Management.
• Information Security and infrastructure/application/data resilience across AVD.
• Infrastructure as Code with Terraform and understanding of scripting tools and languages (e.g., Power Shell, Bash, Python)
• Knowledge of automated deployment processes with Azure Dev Ops.
• Digital workplace tool management expertise: tools, techniques, monitoring and integration.
• Experience with Fin Ops practices with Azure, creating forecasting models and reporting.
• Experience with Azure Monitor, Log Analytics…