Technical IT Support Analyst

Overview

IT Support Analyst – Edinburgh / Hybrid – £38k

This organisation is committed to supporting people through innovative, reliable and accessible housing services. As part of their Technology & Information Management team, you'll play a key role in supporting their staff across Scotland-helping ensure technology is used effectively to deliver essential services to residents.

As an experienced IT Support Analyst, you'll be involved in supporting technology services across the organisation. Acting as a main contact for incidents and service requests, you'll take ownership of issues from start to finish-providing mainly 2nd and 3rd line support while mentoring Technology Apprentices along the way.

Your day-to-day will include resolving hardware, software and network problems (both remotely and on-site), liaising with third-party suppliers, maintaining documentation, supporting BAU and improvement projects, and ensuring adherence to Cyber Essentials Plus standards. You ll also contribute to the ICT knowledgebase and champion smarter, more efficient ways of working through technology.

To succeed in this role, you ll bring strong problem-solving skills, an excellent understanding of ICT security principles, and up-to-date experience across technologies such as Microsoft 365, Intune and Azure. Knowledge of ITIL best practice and GDPR requirements is essential, alongside a proactive approach and the ability to deliver great customer service.

• Azure
• Intune
• Entra
• M36
• Meraki
• ITIL
• Networking
• Projects

You will need a driving licence and access to a car.

The role is hybrid and will require 3 days per week at office in central Edinburgh

If you re interested in this role, click  apply now  to forward an up-to-date copy of your CV, or call us now.

If this job isn t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4767326 - Neil Mc Quillan