Technical Trainer - Enterprise Software

About Us

We’re Dayshape—an award‑winning software scale‑up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI‑powered resource management platform is helping organisations to achieve extraordinary results.

Our platform stands apart as the only solution that combines advanced AI, real‑time project financials, and firm‑wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams, we’re helping our customers build strong organisations and careers for the long term.

Why our customers love Dayshape:

• We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.
• We provide complete operational visibility today and the tools to confidently predict tomorrow.
• We empower firms to become the places where top talent wants to work—and the best clients want to work with.

Recognised as Scotland’s fastest‑growing tech company in the Deloitte Technology Fast 50 for three consecutive years and more recently as the Enterprise Digital Tech Business of the Year at the 2024 Scotland

IS awards, we’ve consistently proven our ability to innovate and deliver real impact—and we’re always looking for like‑minded people to join us.

At Dayshape, our purpose is to improve people’s working lives, and our culture is an important driving force in helping us to do just that. We’re a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you’re ready to join a fast‑growing, high‑impact company that’s reimagining resource management, then let’s talk.

We’re looking for a technical trainer to play a key role in enabling successful adoption of Dayshape—initially by training our internal, customer‑facing teams, and in time by delivering training directly to customers. This is a new role at Dayshape, created to strengthen how we enable our growing global team and customers as we continue to grow and invest in our product and deliver on our ambitious roadmap.

You’ll become a Dayshape subject‑matter expert at system administrator level, building and delivering high‑quality training that helps teams understand not just how Dayshape works, but why it matters for different customer personas – from Practitioners and Resource Managers to System Administrators.

You’ll also help shape how we scale learning at Dayshape, making use of software (including AI tooling) to onboard employees quickly and keep training and reference materials current.

• Deliver high‑quality Dayshape training to our internal customer‑facing teams based in the UK and US, supporting consistently positive implementation experiences and ensuring customers realise value through strong adoption.
• Quickly develop and maintain deep, system‑administrator‑level knowledge of Dayshape configuration.
• Create, maintain, and improve training content, ensuring alignment with new product releases.
• Utilise your understanding of our customer’s business processes to contextualise training effectively.
• Encourage technology adoption by explaining the value and best practice use of Dayshape.
• Research and make recommendations on the most suitable training software to stay on top of a rapidly evolving product.
• Record, catalogue, and version training materials, making the most of AI technology.
• Collaborate with Implementation Consultants to ensure training aligns with project configuration and customer needs.
• Collaborate with the Dayshape Product team to stay on top of new functionality, considering how development impacts implementation and support processes.
• Provide feedback to the Dayshape Product team based on training experiences.
• Maintain an understanding of new product features, industry trends, and updates relevant to training delivery.
• Ensure all training sessions reinforce consistency, accuracy, and scalability of Dayshape learning.
• Travel to support team members with project‑specific training sessions in person, and to deliver in‑person customer training when required.

• Experienced in the design and…