Group IT Infrastructure Manager

Supporting over 300 users across our sites in the UK, Ireland, Scotland, and Dubai, the Group IT Infrastructure Manager leads a team of skilled IT individuals, fostering a collaborative and service-focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the IT Infrastructure will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation.

• Serve as an engaged and approachable leader, maintaining a presence across all locations.
• Collaborate with departments and business units to understand IT requirements and deliver proactive solutions.
• Actively participate in management meetings to provide IT expertise and support organisational goals.
• Support other departments during peak periods to ensure smooth and efficient operations across the group.

• Manage daily IT operations, including server hardware, software, operating systems, and network infrastructure.
• Coordinate the installation, upgrade, and maintenance of technology systems.
• Oversee the procurement and implementation of new and replacement hardware and software.
• Ensure optimal performance by testing, troubleshooting, and enhancing IT systems.

• Coordinate and manage a resilient WAN infrastructure to ensure reliable connectivity and performance across all sites.
• Implement and maintain robust security measures.
• Identify and address vulnerabilities through proactive patching and updates to maintain compliance with security standards.

• Develop and maintain disaster recovery plans and backup procedures.
• Evaluate technology risks and implement measures to minimise disruption to business operations.
• Conduct regular testing of IT and site-wide Disaster Recovery (DR) and Business Continuity Plans (BCP).

• Lead the delivery of large-scale infrastructure projects, including deployments, upgrades, and migrations.
• Collaborate with the MIS Team to align infrastructure plans with software and organisational roadmaps.
• Develop detailed project plans, allocate resources, and deliver projects on time and within budget.

• Oversee the annual IT budget, ensuring cost-effective resource allocation and tracking expenditure.
• Maintain strong relationships with infrastructure vendors, negotiating contracts and ensuring SLA compliance.

• Strong leadership and management abilities, with excellent time management and multitasking skills.
• Lead, mentor, and develop a team of 3rd Line Engineers and the Helpdesk team, ensuring their professional growth, technical excellence, career progression, accountability and collaboration.
• Oversee the Helpdesk operations, ensuring effective resolution of user issues and consistently high customer satisfaction.
• Foster a collaborative, service-oriented, and growth-focused culture within the IT team, promoting continuous learning and skill development across all levels.

• Stay current with technological trends and industry best practices, recommending and implementing innovations to enhance IT operations.
• Drive continuous improvement initiatives to optimise infrastructure and align IT services with business needs.
• Align IT infrastructure and projects with the organisation’s long-term goals.

• Analytical and problem‑solving skills with a keen attention to detail.

• Flexibility to work evenings, weekends, and public holidays as needed.

• Proficiency in networking, including administration, installation, and troubleshooting (ideally to CCNA level).
• Experience with enterprise‑grade networking solutions, including Cisco, Fortinet, and Rukus, with a focus on performance optimisation and security.
• Knowledge of advanced network configurations, including VLANs, VPNs, firewalls, and QoS settings to support high availability environments.

• Strong knowledge of computer hardware, cabling standards, wireless technology, and IT…