Salesforce Business Analyst

What you’ll be doing Ownership & Delivery

• Take ownership of the analysis and requirements workstream on Salesforce projects and initiatives, driving it forward from kick‑off through to delivery — you understand the shape of the project, identify what needs to happen next, and make it happen rather than waiting to be handed tasks
• Manage your work across the full product lifecycle — requirements, design, build, test, and deployment — staying actively engaged at every stage rather than handing off and stepping back
• Prioritise clarity over comprehensiveness — know when a requirement is good enough to build from
• Identify scope ambiguity, blockers, requirement conflicts, and delivery risks early and upscale them before they become sprint problems

• Act as a functional subject matter expert on Salesforce platform capabilities — enough to assess feasibility, challenge developer estimates intelligently, and write accurate acceptance criteria
• Identify opportunities for innovation and improvement across the platform and proactively surface them
• Maintain a working understanding of the GTM business domains (Sales, Service, Marketing, Commercial) and the end‑to‑end processes they support, so that you can spot when a change in one area will have downstream consequences elsewhere

• Dig into business problems, not just business requests — challenge assumptions, ask why, and make sure the solution being built actually addresses the underlying need
• Break down complex business requirements into clear, actionable technical requirements that developers can work from without needing extensive clarification — and translate technical constraints and trade‑offs back into language business stakeholders can engage with and make decisions on
• Conduct analysis of existing business processes to identify gaps, pain points, and optimisation opportunities across commercial and marketing operations

• Build trusted, proactive relationships with stakeholders across Sales, Service, Marketing, Commercial, and IT — engaging directly to understand priorities rather than waiting to be briefed
• Facilitate requirements workshops, stakeholder interviews, and walkthroughs that capture needs accurately and surface assumptions early
• Produce well‑structured user stories, epics, acceptance criteria, process maps, and AS‑IS / TO‑BE documentation that are unambiguous and accessible to both technical and non‑technical audiences
• Serve as the bridge between business users and the development team, ensuring shared understanding throughout delivery and managing difficult conversations when priorities collide

• Contribute to data governance standards across the Salesforce platform, ensuring accuracy, completeness, and consistency
• Design and deliver reports and dashboards that give stakeholders actionable insight
• Monitor data quality on an ongoing basis and recommend improvements

• Maintain and groom the backlog with the delivery teams, ensuring user stories are sprint‑ready
• Work alongside developers and administrators to validate that solutions in development meet the agreed requirements
• Coordinate and support UAT with business stakeholders, including test scenario preparation and defect triage
• Contribute to sprint ceremonies — planning, reviews, retros — with clear, well‑prepared inputs

• Minimum of 5 years of experience as a Business Analyst, preferably in the Salesforce space
• Proven track record of successfully managing Salesforce projects, including customization and configuration
• Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments
• Agile Certification desired
• Exceptional knowledge of JIRA ticketing methodologies and processes
• Exceptional analytical and problem‑solving skills, with the ability to translate complex requirements into user‑friendly solutions
• Excellent communication and collaboration skills, with the ability to engage and influence stakeholders at all levels
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are…