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Technical Support HelpDesk/Support IT Support

Senior 3rd Line Support Analyst — SQL Escalations

Job in Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: IRIS Software Group
Full Time position
Listed on 2026-05-30
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
IRIS Software Group is seeking an experienced 3rd Line Customer Support Analyst to join their Financials customer support team. This role involves resolving complex technical challenges, acting as an escalation point for 2nd Line Support, and collaborating with internal teams to improve product outcomes. Strong experience in software or IT support, along with advanced SQL skills, is required. The ideal candidate will have excellent communication and problem-solving abilities, contributing to a high standard of customer experience.
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Position Requirements
10+ Years work experience
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