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HelpDesk/Support Technical Support Systems Administrator IT Support

Global Service Desk Lead - ITSM & Team Excellence

Job in Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: Rippling
Full Time position
Listed on 2026-05-31
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, Systems Administrator, IT Support
Job Description & How to Apply Below
Rippling is looking for a Service Desk Team Leader to ensure efficient service desk operations within a global context. This pivotal role involves leading a high-performing ICT support team, managing incidents in line with service level agreements, and enhancing service standards through continuous improvement initiatives. Ideal candidates will have over 5 years of relevant IT support experience, exceptional problem-solving skills, outstanding communication, and a strong commitment to customer service excellence.

This role offers opportunities for career growth and skill enhancement in technology leadership.
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