Technical Support Specialist Devi Technologies

What You’ll Be Working On:
️ Responding to user queries via email, chat, or phone and providing timely resolutions
️ Troubleshooting hardware, software, and network issues for internal and external users
️ Documenting incidents, solutions, and user guides in the knowledge base
️ Installing, configuring, and maintaining desktops, laptops, and mobile devices
️ Collaborating with other IT teams to escalate and resolve complex technical problems

What We’re Looking For:

️ Proven experience in a technical support or helpdesk role
️ Strong knowledge of Windows/Mac OS, Office 365, and general IT troubleshooting
️ Familiarity with ticketing systems (e.g., Zendesk, Service Now, Jira Service Desk)
️ Excellent communication skills and a customer-focused attitude
️ Ability to manage multiple priorities and maintain composure under pressure