IT Business Analyst; AI Programme

About the job IT Business Analyst (AI Programme)

Our client is committed to making use of cutting‑edge technology to deliver the best possible services. We are looking for a talented individual to join us as our IT Business Analyst, working as part of our dynamic AI Programme team. This role blends business analysis, product & project support, user enablement and governance operations to drive safe, value‑driven technology adoption across Legal, OGL and Business Services.

This role focuses on enablement, analysis, and adoption; it is not a technical IT role and is not responsible for building custom AI machine learning models.

• Conduct analysis to assess feasibility, impact and risks of AI and technology opportunities
• Facilitate use‑case discovery workshops and map processes to AI and technology scenarios (e.g., drafting, summarisation, search, data extraction, analysis)
• Drive AI and technology adoption across Legal, OGL, and Business Services by understanding role‑specific workflows and identifying AI and technology‑enablement opportunities
• Provide hands‑on support for pilots and early‑life adoption, transitioning to sustainable, self‑serve use
• Build trusted relationships with the business to foster understanding and adoption
• Support structured change activities
• Participate in user groups such as the Legal AI Working Group to share progress, capture feedback, and act as a conduit to service lines
• Participate in ongoing technology reviews to capture outcomes and lessons learned
• Design reusable AI prompts, patterns and templates and curate scenario playbooks for fee earners and business teams
• Proactively identify opportunities to retire/retrain/update AI prompts, workflows and guidance
• Define and track technology adoption, usage and value metrics (e.g. active users, depth of use, time saved, quality indicators)
• Maintain dashboards and reporting on technology adoption, value, and risk posture
• Produce concise documentation: user guides, FAQs, playbooks, quick‑start assets, and short enablement videos where needed.

• Provide specialist support for enterprise technology and AI platforms including Microsoft 365 Copilot, approved legal‑AI tools, and internal AI applications
• Analyse user scenarios and optimise prompts/workflows; create guidance that reflects our preferred ways of working
• Collaborate with other technology teams on secure configurations, access, and responsible use guardrails; escal…
• Ensure initiatives follow defined governance, testing and review processes
• Support risk assessments and log mitigations.

• Proven experience in business analysis / product adoption / digital workplace or AI‑enabled change in a professional services and/or legal environment
• Hands‑on delivery of AI or automation initiatives from discovery through rollout, with measurable value outcomes
• Demonstrable contributions to governance, risk, and quality processes (e.g. testing, validation, approvals, audit)
• Evidential enthusiasm for continuous learning and proactively embracing new technologies, including AI, to enhance personal and team effectiveness
• Change management exposure

• Strong business analysis toolkit: requirements elicitation, process mapping, user stories, acceptance criteria
• Excellent communication skills-able to translate technical concepts into clear business language and practical guidance
• Competence with prompt design and evaluation for business scenarios
• Structured problem‑solving, stakeholder management, and facilitation skills
• Data‑literate: comfortable with metrics, dashboards, and value tracking
• Basic data fundamentals (e.g., data quality, security, lifecycle) and understanding of AI risks (bias, hallucinations, provenance)

• Microsoft certifications (e.g., MS-900, SC-900, PL-900) or AI‑900 (Azure AI Fundamentals)
• Business analysis or project credentials (e.g., BCS BA, PMI‑PBA, PRINCE2 Foundation, Agile)