Microsoft SharePoint Customer Engineer

Technical Skills – Solution Area: AI Business Solutions

Level of Technical Knowledge: Senior

The MOSA Partner for SharePoint, leverages SharePoint and M365 solutions expertise to lead Business & Technical conversations with customers to drive value from their MS investments, help customers modernise their environment and move to cloud-based solutions as appropriate; including identifying resolutions to issues blocking customer success projects.

• Key technical resource for the customer.
• Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance.
• Join a highly motivated team of leading industry experts.
• Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively.
• Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries).
• Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
• Build strong customer relationships and ensure deliveries align with customer projects and milestones.
• Gain access to expertise and support from Microsoft’s consulting practice and product groups.
• Continually learn and grow professionally.
• Analyse problems.
• Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.
• Exhibit excellent communication abilities and consistently cultivate strategic, long-term relationships with customers to earn their trust.

• SharePoint Architecture / Topology
• SharePoint Service Applications
• SharePoint Troubleshooting Skills
• SharePoint (Zero Downtime) Patching
• Upgrading Between SharePoint Versions
• Managing, Maintaining, And Migrating Enterprise SharePoint Server
• Scaling Enterprise SharePoint Environments
• Configuring SharePoint Hybrid Solutions
• Migrating To SharePoint Online

• Track record of supporting customer digital transformation delivering enterprise-grade SharePoint solutions.
• Experience delivering proactive services, such as workshops and technical assessments.

• SC Security Clearance.
• Fluent English oral and written communication.
• Strong technical writing, presentation and training skills.