Business Analyst

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving outcomes for children who need us most.

As Business Analyst at CHS you will play a significant role in driving forward change and improvement across the organisation. Working at the centre of transformation activity, you will help turn ideas into practical solutions that improve how services are designed and delivered. You will collaborate with colleagues across different teams to understand challenges, identify opportunities, and shape changes that make a meaningful difference.

A key part of the role is ensuring that improvements are informed by the voices of children and young people, as well as those involved in supporting them, helping to create services that are inclusive, effective, and sustainable.

Enhancing service quality is a key focus of this role, alongside improving operational efficiency, with a strong emphasis on user‑centred design. You will ensure that solutions are evidence‑led, shaped by real insight, and responsive to the needs of stakeholders, delivering outcomes that have a tangible, positive impact in practice.

• Lead business analytics activities across projects and work streams, ensuring high‑quality outputs are delivered on time and meet agreed objectives
• Engage and build relationships with stakeholders at all levels to understand needs, manage expectations, and ensure alignment with organisational priorities
• Gather, analyse, and translate business and user needs into clear, actionable requirements, user stories, and specifications
• Facilitate workshops, discussions, and decision‑making sessions to drive collaboration and progress
• Map and evaluate current and future processes to identify opportunities for improvement, innovation, and efficiency
• Work closely with project managers, digital teams, and service leads to ensure solutions are practical, achievable, and aligned to business needs
• Support the development and implementation of solutions, including contributing to testing activities such as user acceptance testing
• Monitor progress, risks, issues, and dependencies, ensuring these are clearly communicated and effectively managed
• Ensure all work aligns with governance standards, policies, and regulatory requirements, including data protection and accessibility
• Contribute to continuous improvement by enhancing business analysis practices, tools, and ways of working

Our digital team comprises a Digital Strategy and Delivery manager, Data and Performance Analyst, Digital Support Lead, two Product Owners, Digital Support Analyst, and a Digital Support Assistant. The team delivers digital services and development to our National Team and volunteer community, and raises the profile of who we are and what we do.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children, and young people. Our values are at the heart of what we do every day. By working with us, you will be joining a diverse community of colleagues and volunteers. We celebrate difference and strive to create a friendly, inclusive culture where you can be yourself.

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing reasonable adjustments during the application and assessment process, and upon joining us.

This is a fixed‑term role until May 2028. Closing date:
Friday 5 June midnight. After the closing date, this role profile will no longer be available on our website, so please save a copy when you apply.