Service Designer

Do you want to use service design to make systems simpler, fairer and more effective?

Are you ready to work in a collaborative environment in a purpose-driven business where you can be part of a diverse practice of talented service designers who grow and learn from one another?

As a Service Designer (Consultant), you’ll connect people, processes and technology to improve how services are delivered, whether that’s helping citizens navigate essential forms or supporting employees with the tools they use. Some projects are high-profile and public-facing while others focus on the behind-the-scenes systems that keep services running smoothly.

You’ll identify and help solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stage service journey. You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations.

You’ll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards and procedures while working on client.

If you tend to take on more of a leadership role in projects, you may be better suited to our Senior Consultant Service Designer role.

This role involves weekly on-site work, and you’ll be required to travel regularly to client locations across the UK. We’re looking for people who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our clients.

Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process.

SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants must have UK citizenship and have lived continuously in the UK for at least the past five years, with no single absence exceeding 28 consecutive days. Nationality and immigration status may also be considered as part of the vetting process. We are unable to progress applications from candidates who do not meet these requirements.

If you are unsure whether you meet the eligibility criteria, we encourage you to review the guidance or discuss this with us before applying.

We are recruiting for multiple positions, with opportunities available immediately and in the coming months. If you are interested in joining Opencast, we encourage you to apply.

To succeed in this role you need experience of working as a Service Designer across a range of complex projects.

• Analysed and synthesised complex information into actionable insights, needs and recommendations
• Conveyed complex information using storytelling techniques
• Designed artefacts to evidence existing and new service systems and experiences
• Designed prototypes to test new service concepts
• Designed and facilitated workshops and co-design sessions
• Helped clients see the value of the design process
• Clearly and diplomatically articulated tensions between technical, business and user needs.
• Designing to government service standards
• Experience with the GDS assessment process
• Worked in agile delivery teams

In addition to service design skills, there are essential core skills you’ll need to work effectively as a consultant.

• Built trust and developed strong working relationships with stakeholders
• Respectfully and effectively challenged decisions or solutions you don’t agree with
• Planned your own tasks, in order to achieve the objectives of your project.

In the interview we’ll ask you to present a piece of work which demonstrates this experience. We’ll also ask you questions based around these topics.

A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You’ll also benefit from 25 days’ holiday and access to 3 annual “life happens” days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering…