Junior Support Analyst

Junior Support Analyst

Location:

Hybrid – Aylesbury, Cambridge, Edinburgh or Belfast based.

Salary:
Competitive salary starting from £28,000 per annum plus a generous bonus scheme (circa 20%).

You will work as part of a highly collaborative team to help customers resolve issues quickly and ensure the right support is delivered. Your day‑to‑day duties will include:

• Diagnosing, analysing, and reproducing customer issues to understand root causes.
• Working closely with more experienced Support Analysts and subject matter experts to reach a resolution.
• Managing a varied caseload and proactively communicating with customers and stakeholders throughout the support case lifecycle.
• Delivering excellent customer service and engagement within the Initial Response Team (Tier
  1), setting clear expectations and escalating issues when necessary.
• Building strong working relationships with colleagues across Support, Sales, Customer Success, and Professional Services, as well as developing professional relationships with customers and partners.
• Assisting with customer meetings, demonstrations, and contributing to technical content for events as you gain experience.

• Strong interest in GIS and technology, with some experience working with ArcGIS.
• Confidence communicating with a range of audiences and the ability to manage and prioritise workload effectively.
• Excellent communication skills, strong organisational ability, effective time management, and a proactive approach to problem‑solving.
• Comfortable working independently and collaboratively, with a willingness to seek support and continuously develop technical knowledge and skills.
• Willingness to complete relevant security checks as required by the nature of our customers and data.

• 6% company pension contribution.
• Cycle to Work scheme.
• Enhanced family‑friendly policies.
• Flexible working and support for continual learning/development.

This is a UK‑based role with hybrid working available from our Aylesbury, Cambridge, Edinburgh, or Belfast offices. Junior Support Analysts are typically expected to work around three days per week in the office during their first year to support learning, collaboration, and development as part of the wider team. There may also be occasional travel to other offices, meetings, or events as required.

Esri UK & Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to colour, race, nationality, ethnic or national origin, religion, sex, gender, sexual orientation, age, marital status, civil partnership or disability, or any other characteristic protected by law.