Workplace Technology Engineer

Location
:
Edinburgh Office / Hybrid (2 days)

Reports To
:
Service Delivery Manager;
Technology

Job Type
:
Full-Time

There may be an element of travel required to visit (local) regional offices to support users and resolve issues, therefore, a driving licence is an essential requirement.

We are looking for a Workplace Technology Engineer to support, maintain and incrementally enhance our Microsoft 365 digital workplace. This role sits at the administration‑led end of the spectrum, with a strong focus on secure configuration, operational reliability, and user enablement, complemented by light Power Platform development and early adoption of Microsoft Copilot capabilities.

This is not a pure development role. It is ideal for someone who enjoys being the hands‑on owner of the M365 environment, has a good understanding of Power Apps and automation, and is keen to grow their skills in Copilot and AI‑assisted workplace tooling.

Microsoft 365 administration (core focus)

Administer and support the Microsoft 365 tenant, including:

• Exchange Online
• Microsoft Teams
• SharePoint Online
• One Drive for Business

Endpoint and Intune management

• Configure and maintain collaboration, sharing, retention and security settings in line with governance standards
• Manage user access, licensing, group configuration and role assignments
• Monitor service health, handle incidents, and coordinate vendor escalation where required
• Plan and implement configuration changes arising from Microsoft roadmap updates

Power Platform – light build & support

Support and maintain existing Power Apps and Power Automate flows

• Build simple to moderately complex Power Apps (typically forms, approvals, and workflow‑driven apps)
• Assist with Dataverse or SharePoint‑based data models (not complex data engineering)

Apply basic Power Platform governance controls (environments, permissions, DLP policies)

• Work with business teams to translate simple requirements into low‑code solutions

Assist with Microsoft 365 Copilot readiness, including:

• permissions and access hygiene

Support early use cases for Copilot Studio / Copilot Agents under guidance

Help create guidance, controls and documentation to support safe and effective Copilot usage

Act as a technical point of contact for questions relating to Copilot in the digital workplace

User enablement & continuous improvement

• Provide 2nd/3rd‑line support for M365 workplace tools
• Collaborate with service desk and business teams to resolve recurring issues
• Produce clear technical documentation and user guidance
• Contribute ideas to improve productivity, standardisation and user experience across M365

Required experience & skills

• Hands‑on experience administering Microsoft 365 in a production environment
• Practical knowledge of Teams, SharePoint Online, Exchange Online and Entra
• Experience building or supporting Power Apps and Power Automate solutions
• Understanding of basic Power Platform governance concepts
• Comfortable working in an operational, business‑facing role
• Clear communication skills and a structured, methodical working style

Desirable (not mandatory)

• Exposure to Microsoft 365 Copilot and/or Copilot Studio
• Familiarity with Dataverse
• Experience working in a hybrid Microsoft environment (cloud + on‑prem)
• Awareness of information security, data protection and access control principles
• Relevant Microsoft certifications (e.g. MS‑900, PL‑900, or similar)

• It is a hands‑on, trusted workplace engineer role with scope to grow into deeper Power Platform or Copilot work over time.