SOC Operations Manager

Location:

Edinburgh, Scotland, United Kingdom

Company:
Bit recruit | Client/

Employer:

Occupop

Job reference:

The SOC Operations Manager is responsible for the effective delivery of 24x7 SOC operations, leading analysts and team leads to ensure consistent, high-quality monitoring, investigation, and response for managed security services.

• Lead and manage SOC Analysts and Team Leads to ensure effective 24x7 service delivery.
• Ensure shift coverage, escalation clarity, and adherence to SOC operating procedures.
• Oversee investigation quality, timeliness, and consistency across analysts.
• Coordinate operational response during security incidents and major events.
• Support analysts with guidance and decision-making during high-pressure situations.
• Ensure SOC operations align with defined SLAs, SLOs, and service expectations.
• Work closely with SOC Engineering & Quality to reduce noise and improve workflows.
• Collaborate with Cyber Ops Engineering and Platform Engineering on operational feedback.
• Monitor operational KPIs and contribute to service performance reporting.
• Support continuous improvement of SOC processes and analyst capability.

• Strong background in security operations and SOC delivery.
• Ability to lead teams in a 24x7 operational environment.
• Excellent judgement under pressure.
• Strong communication with technical and non-technical stakeholders.
• Customer‑centric mindset.
• Ability to analyse operational data and trends.
• Strong people management and coaching skills.
• Process improvement mindset.

• SOC operations are stable, predictable, and resilient.
• Analysts feel supported and clear on expectations.
• Incidents are handled efficiently and professionally.
• Service KPIs and SLAs are consistently met.
• Operational improvements are implemented over time.

You will receive an excellent salary with world‑class benefits. Access to the latest technology and an environment that encourages and nurtures curiosity. Professional development opportunities and support for advancing skills and expertise.

Our diversity is a huge part of our success, and collecting data during the hiring process helps us understand how to keep strengthening and supporting that diversity. We are an equal‑opportunity employer. We are committed to fostering an inclusive, accessible, and equitable workplace where all qualified applicants receive fair consideration. We do not discriminate on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or any other characteristic protected under applicable federal, provincial, or territorial human rights legislation.