Senior Campus IT & AV Technician

Information Services underpins all aspects of University operations, enabling delivery of our ambitions across Learning & Teaching, Research & Innovation, and Internationalisation. To achieve this, we stay ahead of sector and technology trends, listen to user needs, and develop core, interoperable capabilities that can be reused across the University. We ensure these services are delivered expertly, aligned to business priorities and represent best value for money.

We are now looking for a Senior Campus IT & AV Technician to join our team—someone who is passionate about technology, thrives in a fast‑paced environment, and is ready to step into a leadership role that makes a real impact across our campuses.

You will lead the delivery of IT and AV services across campus, ensuring teaching, learning and meeting spaces are modern, reliable and fit for purpose. In addition you will be supporting in-person, a wide variety of our IT client devices including laptops, desktops and mobile devices. This is a hands‑on role supporting physical learning environments, with regular rotation between sites, giving you the opportunity to work across a diverse range of environments while building strong relationships with colleagues and users.

Alongside leading service delivery, you’ll support and develop a team of technicians, manage workloads, and take ownership of key technologies or service areas. You’ll work collaboratively across Information Services to drive projects and continuous improvement, maintain accurate asset and service records, and ensure all incidents and requests are resolved within agreed service levels. You’ll also deputise for the Campus IT & AV Manager as required.

You’ll bring a strong mix of technical expertise, leadership and management capability and a customer‑focused mindset, alongside:

• Experience supporting IT and AV technologies in complex environments
• A proactive approach to service improvement and problem‑solving
• Confidence in leading, supporting and developing others
• Strong communication skills and the ability to work collaboratively across teams
• Experience working with service management and/or asset management systems
• A genuine interest in improving digital and physical learning environments
• An ITIL Foundation qualification or equivalent practical experience
• Line management and overseeing of day to day work

• Minimum of 41 days annual leave (including 10 fixed holidays at Easter and Christmas) and the option to purchase additional annual leave
• A wide range of learning and development opportunities
• Opportunity to join our staff inclusion and support networks
• Access to our benefits platform Vivup which includes a huge range of discounts across the UK’s major retailers, health care discounts and Cycle to Work
• Access to our Employee Assistance Programme

On this occasion, the University will not consider applicants requiring sponsorship or visa support for this role. International applicants will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.