Junior ServiceNow Administrator

Pay Supplement
:
The base salary for this role is £36,366-£39,037 This job qualifies for Digital, Data and Technology Annual Pay supplement 20% is included in the total remuneration above.

Pension
: 28.97% (RoS contribution)

Annual leave: 38 days annual holiday, increasing to 42 days with length of service.

Duration
:
Permanent

Working Pattern
: 35 hours per week. We are a flexible employer and will consider a variety of working patterns on a case‑by‑case basis. For example, compressed hours, term‑time working or part‑time working.

Location
:
Hybrid working model. Contractual base either at Meadowbank House, Edinburgh (EH8 7AU
), or St Vincent Plaza, Glasgow (G2 5LD
). You will be expected to attend one of these locations as required by the role.

Closing date
: 21 June m

Number of vacancies
: 1

Registers of Scotland (RoS)

Join an award‑winning organisation recognised for its technology and innovation. RoS is a world‑leading pioneer in land and property registration. We work to create data‑led, digital solutions for the people of Scotland. Our full‑stack teams design, architect, and build all our registration products in‑house.

We are seeking to appoint a Junior Service Now Administrator to support and enhance our Service Now platform, ensuring the smooth delivery of key digital services.

With support and supervision from senior team members, the post holder will:

• Support the day‑to‑day administration and operation of the Service Now platform
• Assist with routine configuration and administration activities, developing hands‑on experience of Service Now functionality under guidance
• Help investigate and resolve Service Now‑related incidents, problems and service requests
• Monitor and manage work items within Service Now queues, escalating issues where required
• Assist with testing activities for system changes, enhancements and upgrades
• Support the creation and maintenance of documentation, including:
• Knowledge articles
• Configuration notes
• Standard operating procedures
• Create and maintain basic reports and dashboards to support service monitoring
• Carry out data management and housekeeping tasks, such as data clean‑up and bulk updates
• Work with developers, service managers and stakeholders to understand how Service Now supports business processes
• Participate in team meetings and Agile ceremonies, including stand‑ups and reviews
• Actively engage in learning and development to build knowledge of:
• Service Now platform capability
• Low‑code and no‑code configuration techniques

• Work with purpose: we strive to provide the best public service and set the bar for land and property registration worldwide.
• Flexible and hybrid working: work when and where it’s best for you and your stakeholders, depending on the role and team requirements.
• Benefits: enjoy pay progression, pension contributions of up to 29%, up to a year’s parental leave, and 38 days annual holiday, increasing to 42 days with length of service.
• Investment in professional development: we invest in all our people so that they have the right skills to be productive and confident in their job.
• Diversity and Inclusion: We are an ‘Investor in People’ and a ‘Disability Confident’ employer. We are inclusive, stronger together, and committed to putting our people first.
• Positive work culture: RoS is an agile, digital organisation using leading‑edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver.