Senior Technical Support Analyst

Senior Technical Support Analyst

Edinburgh

Up to £35,000 + excellent benefits (including bonus)

Are you a proactive IT professional who thrives on solving complex technical challenges and supporting clients in a meaningful way? We're working with a well-established IT services provider that has spent over two decades helping organisations deliver secure, efficient, and future-ready technology strategies.

This organisation prides itself on building long-term partnerships with clients, taking a people-first approach to technology, and delivering solutions that genuinely improve day-to-day operations.

The Role

As a Senior Technical Support Analyst, you'll join a highly collaborative team in a hands-on, client-facing position. You'll act as a key escalation point within the service desk, taking ownership of complex issues and ensuring high-quality resolutions as well as playing an important role in project delivery.

What Makes This Opportunity Stand Out

This client is deeply committed to learning and development. They actively invest in their people through:

Quarterly coaching and structured development sessions
Paid training and certification opportunities
Ongoing mentoring from experienced colleagues
Clear pathways for progression and skill development

What You'll Bring

Strong experience in 2nd line IT support
Expertise across Microsoft 365, Windows Server, networking, and virtualisation
A customer-focused mindset with excellent problem-solving skills
Ability to manage priorities effectively and communicate clearly with clients
Desirable experience includes Azure, and knowledge of cyber security frameworks

If this sounds of interest, please apply now for a confidential chat to find out more