EUC Engineer

Job Description

As an End User Compute Engineer at CGI, you will deliver high-quality technical support to users at Centrica's Edinburgh office. You will play a vital role in ensuring colleagues have the technology and support needed to succeed everyday.

This position requires the holder to be onsite and to hold UK Security Clearance or be eligible to obtain it.

• Deliver face‑to‑face technical support for desktop, laptop, mobile, and peripheral device issues.
• Manage incidents and service requests through to successful resolution within agreed service levels.
• Provision, build, deploy, and replace end‑user devices.
• Support users with Microsoft workplace technologies, collaboration platforms, and meeting room systems.
• Diagnose hardware, software, and connectivity issues, implementing effective solutions.
• Work closely with Service Desk and technical specialist teams to resolve complex issues.
• Ensure devices meet compliance, security, and operational standards.
• Identify opportunities to enhance service quality, user satisfaction, and operational efficiency.

To be successful in this role, you will have strong experience supporting end‑user computing environments and delivering high‑quality desktop support services. You will combine technical troubleshooting expertise with excellent communication skills and a genuine passion for customer service. A proactive approach, strong ownership of tasks, and the ability to work independently while collaborating effectively with wider support teams will be essential.

• Proven experience in an EUC Engineer, Desktop Support Engineer, IT Support Engineer, or similar role.
• Strong knowledge of Windows operating systems and Microsoft 365 technologies.
• Experience supporting desktop, laptop, mobile, and peripheral devices.
• Ability to diagnose and resolve hardware, software, and network connectivity issues.
• Experience provisioning, configuring, and deploying end‑user devices.
• Familiarity with ITSM tools and service management processes.
• Experience supporting collaboration platforms and meeting room technologies.
• Strong interpersonal, communication, and customer service skills.
• Ability to prioritise and manage workload effectively within SLA‑driven environments.
• Eligibility for UK Security Clearance or willingness to undergo the clearance process.

• Infrastructure
• Problem Solving
• Process Management
• SQLite
• Windows

Reference 1310174 –  to apply