Technical Support/Field Service Engineer
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-06-23
Listing for:
REDLEO SOFTWARE INC.
Full Time
position Listed on 2026-06-23
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Location: City of Edinburgh
Onsite Field Services Technician / Technical Support
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Location: Onsite (Corporate Office)- Edinburgh EH3 8EX
United Kingdom
Role Overview
The Onsite Field Services Technician provides hands‑on end‑user IT support at designated corporate locations. This role ensures timely, reliable assistance for hardware, connectivity, and infrastructure issues that require in‑person troubleshooting or advanced remote support. The technician represents IT onsite and plays a key role in maintaining smooth daily operations.
Key Responsibilities:
- Hardware Support
- Device Refresh & Replacement
- IMAC Services (Install, Move, Add, Change)
- Customer Interaction & ITSM Documentation
Required Skills & Qualifications
- Strong proficiency in hardware setup, diagnostics, and troubleshooting.
- Working knowledge of Microsoft technologies (Windows OS, Office apps, basic networking).
- Familiarity with IT Service Management processes and tools (Service Now preferred).
- Ability to communicate clearly, professionally, and effectively with end users.
Strong organizational skills and the ability to work independently onsite
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