IT Service Delivery Consultant

Ready to lead a high-impact transformation within a well-established public sector organisation?

Our client is seeking an experienced IT Service Delivery Consultant to play a pivotal role in shaping the future of their IT services. This is a unique opportunity to take ownership of a strategically significant programme, designing and delivering the specification for a next-generation Managed Service Provider (MSP).

In this 9-month FTC, you will lead the end-to-end service design and requirements definition for the re-procurement of a critical MSP function.

You will collaborate with stakeholders across IT, Security, Risk, Finance, and wider business areas to create a robust, procurement-ready specification
—ensuring it is future-focused, fully compliant, and aligned to organisational strategy.

This is a hands-on, high-impact role offering strong visibility and the chance to influence how IT services are delivered long-term.

• Lead structured requirements discovery workshops across business and technical teams
• Analyse existing MSP services, contracts, and performance to establish a baseline
• Define the future-state IT service model
  , aligned to ITIL best practices
• Develop service levels, governance frameworks, and operating models
• Embed security, risk, and compliance requirements
  , including ISO 27001 principles
• Produce a comprehensive MSP specification covering technical, operational, and commercial needs
• Ensure all documentation is clear, traceable, and procurement-ready
• Provide governance, reporting, and progress updates to senior stakeholders

We are looking for a confident and experienced consultant who can bring structure and clarity to complex initiatives.

• Proven experience delivering IT outsourcing / MSP procurements or re-procurements
• Strong understanding of IT service delivery and ITIL-aligned models
• Experience with in public sector or regulated environments
• Excellent requirements gathering, documentation, and stakeholder engagement skills
• Ability to translate complex requirements into clear, supplier-neutral specifications
• ISO 27001 or broader information security experience
• Background in financial services or pensions
• Knowledge of UK public sector procurement frameworks
• Experience supporting MSP transition or exit planning

• Hybrid working model with time split between home and Edinburgh office
• Opportunity to deliver a high-profile, career-enhancing programme
• Collaborative, purpose-driven public sector environment