Senior UX Designer

We are looking for a Senior UX Designer to join our Design team at Tesco Bank, part of Barclays Bank UK Plc. In this role, you will lead end-to-end design across a key product domain, creating intuitive, accessible, and customer-centred experiences. Working closely with cross-functional teams in an Agile environment, you will turn user research into impactful design solutions, champion inclusive design, and use Figma to deliver high-quality outcomes.

You will also collaborate with a talented team of UX and Service Designers, helping shape exceptional experiences for millions of customers while contributing to a culture of craft, collaboration, and innovation.

To be successful as a Senior UX Designer, you should have:

• Solid UX (User Experience) and customer research experience, demonstrating a proven ability to uncover deep insights and translate them into impactful design solutions, with a passion for your craft.
• Demonstrable experience delivering accessible, inclusive design that drives measurable customer and business impact, ensuring compliance with accessibility standards and best practices.
• Extensive experience collaborating in cross-functional teams, influencing and aligning stakeholders across design, engineering, and product to deliver high-quality experiences.
• Comprehensive experience working with end-to-end customer journeys, connecting interactions across channels and services to deliver a cohesive experience.
• Depth of experience testing and iterating at pace with real customers, creating measurable experiments, and champion evidence based decisions.

Some other highly valued skills may include:

• Deep understanding of customer research methods.
• Familiarity with analytics, defining success metrics, and measuring impact of design change.
• Ability to champion design in an AGILE environment.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in Edinburgh.

To create best in class user experiences that are aligned to customer needs and drive optimal commercial and customer outcomes. Creating products and journeys that meet customers informational, functional and emotional needs.

• Conceptualisation, design and implementation of user-centric digital banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics..
• Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale and advocate for user-centred design principles. Advocate and champion Design Principles within the organisation..
• Development of interactive prototypes and wireframes to visualise design concepts and validate solutions. Iterate designs based on feedback, incorporating changing technical and business requirements and user feedback..
• Evaluation of the technical feasibility,legal compliance,and potential risks associated with the development and launch of the new product. Securing governance oversite and providing design assurance.
• User research, usability testing and data analysis to gather insights in user behaviour, preferences and pain points. Utilise findings to inform design decisions and enhance the over user experience and translate these into commercial and customer outcomes.
• Stay abreast of emerging trends, technologies and design tools within the fintech and banking industry. Proactively identify opportunities for innovation and improvement in product design processes, tools and methodologies.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver…