Senior UX Designer

Job Description Purpose of the role

To create best in class user experiences that are aligned to customer needs and drive optimal commercial and customer outcomes. Creating products and journeys that meet customers informational, functional and emotional needs.

Conceptualisation, design and implementation of user-centric digital banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives.

Monitoring impact of design post launch through relevant CX metrics.

Collaboration with cross‑functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences.

Efficiently communicate design rationale and advocate for user‑centred design principles.

Advocate and champion Design Principles within the organisation.

Development of interactive prototypes and wireframes to visualise design concepts and validate solutions.

Iterate designs based on feedback, incorporating changing technical and business requirements and user feedback.

Evaluation of the technical feasibility, legal compliance and potential risks associated with the development and launch of the new product.

Securing governance oversite and providing design assurance.

User research, usability testing and data analysis to gather insights in user behaviour, preferences and pain points.

Utilise findings to inform design decisions and enhance the overall user experience and translate these into commercial and customer outcomes.

Stay abreast of emerging trends, technologies and design tools within the fintech and banking industry.

Proactively identify opportunities for innovation and improvement in product design processes, tools and methodologies.

Working closely with cross‑functional teams in an Agile environment, you will turn user research into impactful design solutions, champion inclusive design, and use Figma to deliver high‑quality outcomes.

You will also collaborate with a talented team of UX and Service Designers, helping shape exceptional experiences for millions of customers while contributing to a culture of craft, collaboration, and innovation.

• Solid UX (User Experience) and customer research experience, demonstrating a proven ability to uncover deep insights and translate them into impactful design solutions, with a passion for your craft.
• Demonstrable experience delivering accessible, inclusive design that drives measurable customer and business impact, ensuring compliance with accessibility standards and best practices.
• Extensive experience collaborating in cross‑functional teams, influencing and aligning stakeholders across design, engineering, and product to deliver high‑quality experiences.
• Comprehensive experience working with end‑to‑end customer journeys, connecting interactions across channels and services to deliver a cohesive experience.
• Depth of experience testing and iterating at pace with real customers, creating measurable experiments, and championing evidence‑based decisions.
• Deep understanding of customer research methods.
• Familiarity with analytics, defining success metrics, and measuring impact of design change.
• Ability to champion design in an AGILE environment.

This role will be based in Edinburgh.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.