Service Designer
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-06-27
Listing for:
Harvey Nash
Full Time
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
UI/UX Design, Digital Media / Production, Product Designer
Job Description & How to Apply Below
Harvey Nash is now inviting candidates to apply for the role of Service Designer to help shape end-to-end services that deliver real value to users. You’ll play a role in improving customer journeys, aligning business processes, and embedding user-centred design.
Contract Details3‑month contract, hybrid to Glasgow or Edinburgh. Public sector organisation.
Key Responsibilities- Support end‑to‑end service design, from discovery through to delivery.
- Map and optimise user journeys and service blueprint.
- Facilitate workshops with stakeholders to define needs and pain points.
- Translate research into actionable service improvement.
- Collaborate with Product, Delivery, UX and Technical team.
- Ensure services are aligned to user needs, policy, and business goals.
- Experience in Service Design within digital or transformation program.
- Proven ability to create journey maps, service blueprints and design artifacts.
- Experience working in agile, multidisciplinary team.
- Excellent stakeholder engagement and facilitation skills.
- Background in public sector or regulated environment.
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