ServiceNow Architect

Role:
Service Now Architect

Location:

Edinburgh, UK
Type of Job:
Contract
Hybrid Mode:
Hybrid – 3 Days Onsite in a week
JD:
Service Now Architect being one of the Niche skillsets and we are trying to get resource both in Onshore & Offshore for the new upcoming project requirements.
JD

Experience:

• 10+ years of IT experience with 5+ years’ experience in Service Now Architecture
Certifications

• Service Now CSA (Certified System Administrator)

• Service Now CAD (Certified Application Developer)

• ITIL Foundation

• Experience in JavaScript, AngularJS, HTML, and ITSM best practices.
Responsibilities:

• Proven experience as a Service Now Architect

• Expertise in Service Now scripting (Business Rules, Client Scripting, Flow Designer)

• Deep knowledge of Service Now modules (ITOM/ITAM/BCM/S2P/IRM/TPRM)

• Strong customer service and excellent verbal/written communication

• Hands-on experience in Service Now development & integrations

• Service Now certifications such as CAD, CSA, CIS(ITSM/Discovery/Event Management/IRM/TPRM)

• Experience in Agile/Scrum methodology, handling end-to-end project lifecycle

• Knowledge of integrations with enterprise monitoring tools

• Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls

• Strong experience in Flow Designer, Workflows, and Service Catalog development

• Experience with integrations using REST/SOAP APIs, MID Server, and data imports

• Familiarity with Service Now upgrade planning, regression testing, and best-practice configurations
Essential skills/knowledge/experience:

• Recognize the impact of technical decisions on outcomes, Identify the elements of an enterprise.

• Understands customer’s vision and how Service Now supports customer’s digital transformation journey

• Translates business objectives to outcomes into a customer roadmap

• Creates and manages technical governance processes

• Provide technical guidance to developers, ensuring adherence to best practices and creating technical documentation, designs documents, and blueprints

• Ensure high-quality design, maintain security/compliance protocols, and perform performance tuning to ensure stability

• Define end-to-end Service Now architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB)
Desirable skills/knowledge/experience:

• Excellent communication and interpersonal skills

• Strong problem solving and analytical abilities

• Good team management and time management skills

• Ability to work fast-paced project environments