Digital Support Officer

Overview

The Digital Support Officer is responsible for providing technical support for the organisation's digital products and IT services. With a strong focus on quality assurance, issue management and problem-solving, they help to ensure that the organisation has reliable and efficient digital products, IT infrastructure and business applications. They play a key role in creating automated workflows that align with business needs;

provide functional testing for product developments and IT updates; and support digital skills learning and development across the organisation.

• Higher National Diploma (SCQF level
  7) or professional accredited course in Computing or IT, or equivalent attested vocational or work-based training
• ITIL (IT Infrastructure Library) training and certification (desirable)
• Evidence of ongoing professional learning
• Bachelor's degree in computing science or related discipline (SCQF level
  9) (desirable)
• ISTQB (International Software Testing Qualification Board) Foundation Level training and certification (desirable)
• Experience in a digital and/or IT support role, including the use of helpdesk and issue management software
• Experience of testing digital products and/or IT services
• Experience of ITIL process governance and methodology
• Knowledge of AI technologies and good awareness of responsible use
• Knowledge of workflow automation tools
• Knowledge of information security compliance and best practice
• Experience in building and maintaining effective working partnerships with internal and external users/partners/suppliers
• Excellent digital literacy including competency with Microsoft 365 applications (including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, Dynamics)

See the Role Information on our website for full details.

We don't expect perfection. If you don't meet 100% of the requirements but you share our values and you believe you have the potential to be successful in the role, we encourage you to still apply.

We are committed to building a diverse and inclusive team where people can bring their whole selves to work. We want to hire the best person for the role, irrespective of their background. We use a recruitment platform which aims to reduce any unconscious bias.

We see this role being based on full time working hours of 35 hours per week, however we would still like to hear from you if you are interested in the role but have alternative needs in relation to working hours or pattern.

• Apply via our website GTC Scotland Vacancies (new window) by the closing date of Monday 6 July 2026 (5.00pm).
• Invites to interview will be issued week commencing Monday 20 July 2026.
• Interviews will take place via Microsoft Teams on Wednesday 19 and Thursday 20 August 2026. We advise you to hold these dates in your diary.

If you have a medical condition or other individual need which you believe may affect our interview / assessment arrangements, or your ability to be at your best please, let us know so we can discuss how we can support you and make any adjustments that may be required.

Please note that GTC Scotland is unable to provide sponsorship for work visas.

If you have any questions about the role or about the application process, please contact