Sonata Application Support Analyst

Contract Type:
Permanent

Location:
Edinburgh or Glasgow or Alderley Park (Wilmslow)

Working Style:
Hybrid - 50% from home / 50% office based

The Sonata Application Support Analyst provides specialist incident and problem management support. The role involves being the initial entry point to the Sonata team by triaging and resolving incidents and advising on requirements for continuous improvement to reduce incident volumes. The analyst works closely with the wider Sonata team, technology teams, business stakeholders, delivery teams, and external vendors to ensure Sonata remains stable, scalable, and fit for purpose.

This is an excellent opportunity for someone who wants to deepen their Sonata knowledge in a multi‑skilled team.

Incident and Problem Management

• Resolve incidents within SLAs
• Manage problem records effectively
• Identify areas for improvement/efficiencies

Monitoring

• Perform daily health checks and work with business stakeholders to resolve issues before they impact the customer
• Identify improvements to existing tooling

Service

• Work with wider technology teams to impact assess changes being introduced

Knowledge & Capability Development

• Maintain Sonata standards, documentation, and knowledge assets

• Knowledge of the Sonata data model would be desirable
• Ability to write SQL queries
• Knowledge of the Sonata Application or similar including
• Ability to diagnose issues

• Ability to problem solve and troubleshoot
• Ability to multitask effectively
• Able to remain calm under pressure
• Good attention to detail
• Can‑do attitude
• Always striving for continuous improvement

• Sonata Workflow knowledge
• Using testing tools such as SOAPUI or ReadyAPI be able to construct SBS requests
• Awareness of agile methodology
• A wide knowledge of UK Pensions and Isas

If you feel you'd be a great fit for Royal London but don't meet every requirement, we'd still love to hear from you. If you meet most requirements and are keen to learn, we encourage you to apply!

We offer 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.