ServiceNow Architect

Salary: £? - ? per year

• We require 10+ years of IT experience, including 5+ years of Service Now architecture experience.
• We require Service Now CSA (Certified System Administrator), Service Now CAD (Certified Application Developer), and ITIL Foundation certifications.
• We require experience with JavaScript, AngularJS, HTML, and ITSM best practices.
• We require strong experience in Service Now scripting, including Business Rules, Client Scripting, and Flow Designer.
• We require deep knowledge of Service Now modules, including ITOM, ITAM, BCM, S2P, IRM, and TPRM.
• We require hands‑on experience with Service Now development and integrations.
• We require Service Now certifications such as CAD, CSA, and CIS in areas such as ITSM, Discovery, Event Management, IRM, or TPRM.
• We require experience working in Agile/Scrum methodology and managing the end‑to‑end project lifecycle.
• We require knowledge of integrations with enterprise monitoring tools.
• We require a strong understanding of CMDB, CSDM concepts, CI relationships, and data quality controls.
• We require strong experience with Flow Designer, Workflows, and Service Catalog development.
• We require experience with REST/SOAP APIs, MID Server, and data imports.
• We require familiarity with Service Now upgrade planning, regression testing, and best‑practice configurations.
• We require excellent communication and interpersonal skills.
• We require strong problem‑solving and analytical abilities.
• We require good team management and time management skills.
• We require the ability to work in fast‑paced project environments.

• We will define end‑to‑end Service Now architecture aligned with enterprise standards and our roadmap, designing across ITIL modules such as ITSM, ITOM, ITAM, and CMDB.
• We will translate business objectives into outcomes and customer roadmaps that support digital transformation.
• We will create and manage technical governance processes.
• We will provide technical guidance to developers, ensuring adherence to best practices and producing technical documentation, design documents, and blueprints.
• We will ensure high‑quality design, maintain security and compliance protocols, and perform performance tuning to support stability.
• We will use our expertise to assess the impact of technical decisions on outcomes and enterprise architecture.
• We will work hands‑on with Service Now development and integrations, including scripting, Flow Designer, Workflows, Service Catalog, REST/SOAP APIs, MID Server, and data imports.
• We will support Agile/Scrum delivery and help manage the full project lifecycle.
• We will contribute to integrations with enterprise monitoring tools and support upgrade planning and regression testing.
• We will collaborate effectively with customers and internal teams in a fast‑paced environment.

• Architect
• CMDB
• Flow
• Support
• ITIL
• ITSM
• Java Script
• REST
• SOAP
• Security
• Service Now

We are hiring a Service Now Architect for a contract role based in Edinburgh, UK, with a hybrid working model requiring three days onsite each week. This is a niche opportunity to support an upcoming project, and we are seeking talent for both onshore and offshore delivery. We offer the chance to work on enterprise Service Now architecture and implementation across a wide range of modules in a collaborative, fast‑paced environment.