Enterprise Service Desk Team Lead: SLA Champion & Mentor
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-07-07
Listing for:
Abacus
Full Time
position Listed on 2026-07-07
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Abacus is looking for an Enterprise Service Desk Team Lead based in Edinburgh. This role involves ensuring effective ticket resolution and providing technical escalation support, while overseeing the performance of Tier 1 and 2 teams.
You will also be responsible for training and mentoring Service Desk Analysts, monitoring SLAs, and driving the resolution of client requests. Applicants should possess solid experience with IT infrastructure and possess strong communication skills.
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