Finance Systems Administrator - FTC

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco‑friendly and affordable as it should be.

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Train liners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high‑speed journey.

The Finance Systems Team plays an important role in ensuring Trainline’s Finance function and wider business have reliable, effective systems that support day‑to‑day financial activity, reporting and control. As Finance Systems Administrator, you’ll help keep our Enterprise Resource Planning (ERP), Procurement and Timesheet tools running smoothly, supporting users across the business and helping to minimise disruption to key financial processes.

In this role, you’ll take ownership of first‑line systems support, configuration and controls, working closely with Finance, Technology, business stakeholders and third‑party partners. You’ll also contribute to continuous improvement across Finance systems, helping to simplify, standardise and automate ways of working, including through finance transformation initiatives and emerging AI capabilities.

• Provide first‑line support across a range of Finance systems, managing and maintaining the Jira ticket queue and responding to user queries in a timely, helpful and clear way.
• Investigate issues, identify key information and escape high‑priority or complex matters to second‑line support colleagues, wider business teams or third‑party partners where needed.
• Configure Trainline’s Finance systems to support a secure and stable user experience, including access management, approval workflows and reporting configurations.
• Operate key control processes relating to Trainline’s financial data, ensuring activity is completed in line with relevant internal policies and control requirements.
• Partner with Finance and non‑Finance stakeholders to understand system needs, explain solutions clearly and support effective use of Finance tools across the business.
• Challenge existing ways of working in a constructive way, contributing ideas to team discussions and sharing progress, risks and opportunities with senior team members.
• Support continuous improvement across Finance and Technology processes, identifying opportunities to simplify, standardise, automate and enhance reporting, controls and financial insight.
• Contribute to finance transformation activity, including exploring how emerging technologies such as AI can support better processes, improved user experience and stronger operational efficiency.

• Experience operating or configuring ERP systems such as Dynamics 365, Oracle Cloud, SAP S/4 or similar Finance platforms.
• Experience managing a first‑line support queue, service desk or ticketing process, ideally across IT, Finance or business systems.
• Confidence working with Finance and non‑Finance stakeholders, building trusted relationships and explaining technical information in a clear and accessible way.
• A good understanding of Microsoft 365 tools, with confidence using applications such as Excel, Word and SharePoint in a business environment.
• An interest in improving processes, supporting transformation or identifying automation opportunities, with some exposure to emerging technologies such as AI being helpful.
• A basic understanding of financial processes and accounting terminology, such as management accounts, accounts payable or tax.
• Ideally, experience with Procure‑to‑Pay tools or supporting supplier processes from request…