Servicenow Sr Developer

Experience:

- 5 - 8 years of hands-on experience as a Service Now Developer (L2/L3) in enterprise environments

Certifications

- Service Now CSA (Certified System Administrator)

- Service Now CAD (Certified Application Developer)

- ITIL Foundation

- Experience in JavaScript, AngularJS, HTML, and ITSM best practices.

Your responsibilities:

- Strong experience in Service Now scripting:

- Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions

- Hands-on development experience across ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, TRPM modules (Incident, Problem, Change, Request, Knowledge)

- Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls

- Strong experience in Flow Designer, Workflows, and Service Catalog development

- Experience with integrations using REST/SOAP APIs, MID Server, and data imports

- Ability to troubleshoot performance issues, script errors, ACLs, and customization conflicts

- Familiarity with Service Now upgrade planning, regression testing, and best-practice configurations

Your Profile

Essential skills/knowledge/experience:

- Design, develop, and enhance Service Now platform customizations as per business requirements

- Provide L2/L3 support for Service Now incidents, defects, and enhancement requests

- Develop and maintain scripts, workflows, catalog items, and integrations

- Troubleshoot complex issues related to scripting, access controls, inegrations, and data integrity

- Support Service Now upgrades, patches, and regression testing activities

- Ensure adherence to Service Now best practices, avoiding unnecessary customizations

- Collaborate with process owners, architects, and functional consultants

- Maintain technical documentation, design artifacts, and knowledge articles

- Support audits, compliance checks, and platform governance requirements>