IT Functional Support Lead-Dynamics 365; Operations

IT Functional Support Lead-Dynamics 365 (Operations)

Edinburgh, Scotland, GB

At Veranova, we believe people are our most important asset, and we are dedicated to building the most talented and diverse workforce in our industry. Our commitment to uncompromising focus on quality, compliance, safety, and excellence in delivery shapes everything we do. We are not just looking for skills; we are seeking innovative individuals who have a mindset open to learning and growth, and a desire to make a difference.

Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers. With deep technical expertise and impressive flexibility, we develop solutions and processes that support and accelerate innovation.

Join us on our mission to enable current and next-generation therapeutics to improve and save the lives of patients.

Role Overview:

The Functional Support Lead – Dynamics 365 ERP (Operations) is a critical, site‑based IT leadership role responsible for the day‑to‑day functional support, stabilization, and continuous improvement of the Microsoft Dynamics 365 Finance & Operations (D365 F&O) platform supporting Operations. This role serves as the primary on‑site IT representative, partnering closely with Operations leadership and end users to ensure reliable system performance, high user adoption, and alignment between business processes and ERP functionality.

The role operates within a regulated GxP environment and supports systems and processes aligned with CDMO industry requirements. While site‑based, this role works as part of a global D365 ERP team and provides cross‑site support when business priorities require.

• Serve as the primary functional support lead for Operations‑related D365 F&O modules, including Supply Chain, Manufacturing, Inventory, Procurement, and Warehouse Management.
• Provide hands‑on, on‑site support to business users, including issue triage, root cause analysis, and functional resolution.
• Perform hands‑on configuration updates and introduce new system configurations in D365 F&O in alignment with approved change and validation processes.
• Act as the first point of escalation for site‑level ERP incidents and service requests, coordinating with centralized IT, AMS partners, and the global D365 team.
• Provide functional support to other manufacturing or operational sites when global priorities, system incidents, or project needs require.
• Translate operational issues into clear functional requirements, defect descriptions, or enhancement requests.

• Ensure all system support, configuration changes, and enhancements comply with GxP regulations and internal quality standards.
• Fulfill Computer System Validation (CSV) responsibilities, including impact assessments, test execution support, documentation, and alignment with CDMO regulatory expectations.
• Partner with Quality, Validation, and Compliance teams to ensure ERP and integrated systems remain in a validated state.

• Build strong relationships with site Operations leadership and frontline users, demonstrating strong business acumen and understanding of end‑to‑end operational processes.
• Identify process gaps, system inefficiencies, and user pain points; recommend and drive functional improvements aligned with business objectives.
• Support user acceptance testing (UAT), regression testing, and validation of fixes or enhancements.
• Serve as the site IT lead, representing IT in site leadership meetings, daily operational reviews, and cross‑functional forums.
• Communicate system status, risks, and improvement initiatives to site leadership in clear business terms.
• Ensure alignment between site priorities and enterprise IT standards, governance, and global D365 operating models.
• Provide functional support and coordination for labels, barcode scanners, and shop floor technologies integrated with D365 F&O.
• Demonstrate working knowledge of Bar Tender labeling software and Zebra handheld scanning devices.
• Coordinate with infrastructure teams and vendors to ensure end‑to‑end operational…