ServiceNow Architect

Position: Service Now Architect

Employment Type: Contract

Start: ASAP (July/August 2026)

Duration: 12 Months

Location: Edinburgh, UK (Hybrid - 2/3 days per week office)

Language(s): English

Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.

Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting‑edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership.

We are seeking an experienced Service Now Architect to lead the design, governance, and implementation of enterprise‑scale Service Now solutions within a complex financial services environment. This is a senior architecture role responsible for defining end‑to‑end Service Now architecture, ensuring alignment with enterprise standards, and supporting digital transformation initiatives across multiple Service Now modules. You will provide technical leadership, establish governance frameworks, and guide development teams to deliver scalable, secure, and high‑performing solutions.

• Architecture & Strategy
  • Define and maintain enterprise‑wide Service Now architecture aligned with business and technology roadmaps.
  • Design end‑to‑end solutions across:
    • ITSM
    • ITOM
    • ITAM
    • CMDB
    • IRM
    • TPRM
    • BCM
    • Source‑to‑Pay (S2P)
  • Translate business objectives into scalable platform solutions and transformation roadmaps.
  • Establish architecture standards, governance processes, and design principles.
• Technical Leadership
  • Provide technical leadership and guidance to developers and delivery teams.
  • Produce architecture artefacts, technical designs, blueprints, and governance documentation.
  • Ensure adherence to Service Now best practices and platform standards.
  • Lead architecture reviews, design workshops, and technical governance forums.
• Platform Design & Integration
  • Design and oversee integrations using:
    • REST APIs
    • SOAP APIs
    • MID Servers
    • Data Import frameworks
  • Support integration with enterprise monitoring, discovery, and operational management tools.
  • Drive platform scalability, performance optimisation, and technical innovation.
• CMDB & Governance
  • Define CMDB and CSDM strategies.
  • Ensure data quality, configuration management, and service mapping standards are maintained.
  • Establish governance controls for platform stability, compliance, and operational excellence.
• Delivery & Transformation
  • Support Agile delivery teams through the full project lifecycle.
  • Provide oversight across implementations, upgrades, releases, and transformation programmes.
  • Ensure security, compliance, performance, and resilience requirements are embedded within all solutions.

• 10+ years of IT experience with at least 5 years as a Service Now Architect.
• Proven experience delivering enterprise‑scale Service Now transformation programmes.
• Strong expertise across:
  • ITSM
  • ITOM
  • ITAM
  • CMDB
  • IRM
  • TPRM
  • BCM
  • S2P
• Hands‑on experience with:
  • Service Now development
  • Platform integrations
  • Flow Designer
  • Service Catalog
  • Workflows
  • Business Rules and Client Scripts
• Strong understanding of:
  • CMDB
  • CSDM
  • CI relationships
  • Data governance
• Experience with REST/SOAP integrations, MID Servers, and enterprise monitoring tools.
• Strong stakeholder management, communication, and leadership skills.
• Experience working within Agile and Scrum delivery environments.

If you are interested or would like to know more, please email jonathan.la with your CV and availability to speak.

Applicants must be a UK resident and hold a valid right to work status.