Dynamics 365 Lead

The Application Lead manages and enhances a suite of core enterprise systems, including Dynamics CRM, Finance & Operations (F&O), Advantage, SharePoint, and One Drive.

The role ensures these platforms are stable, secure, and aligned to organisational standards. It also leads application governance and drives continuous improvement using modern Microsoft technologies.

• Own the administration, performance, and stability of core applications (Dynamics CRM, F&O, Advantage, SharePoint, One Drive)
• Provide senior support for complex or cross-platform issues
• Drive continuous improvement to enhance system functionality, efficiency, and user experience
• Lead governance forums (e.g. architecture and change boards), ensuring changes are controlled and aligned to standards
• Define and enforce application configuration and governance standards
• Manage and oversee the application change process
• Escalate risks, exceptions, or out-of-scope changes where required
• Ensure security, compliance, and data governance are embedded across all platforms
• Evaluate and recommend new technologies (e.g. Power Platform, Fabric, Microsoft Graph, Azure)
• Provide technical leadership to application support and engineering teams

• Responsible for day-to-day configuration, support prioritisation, and adherence to standards
• Chairs governance forums where decisions are made collectively
• Escalates complex or out-of-scope decisions to senior IT leadership

Manages a technical team including:

• Learning Technology Coordinator

• Strong expertise across enterprise applications and Microsoft platforms
• Good understanding of security, access control, and data governance
• Experience working across low-code (Power Platform) and pro-code solutions
• Strong communication skills for technical and non-technical audiences
• Structured, governance le
  d approach

• Hands-on experience with Dynamics CRM, finance systems, and collaboration platforms
• Strong knowledge of Power Platform, Microsoft Fabric, and Microsoft Graph
• Good understanding of Azure services in an enterprise environment
• Experience working within architecture and change governance frameworks
• Experience leading or coordinating technical teams

This is a hybrid working role looking at 3 times a week in their office at Haymarket, Edinburgh.