IT Desktop Support - Healthcare

Job Title

IT Desktop Support
- Healthcare
- Edinburgh

Location:

Edinburgh, full-time, onsite 5 days per week.

You must have the Right to Work in the UK. Sponsorship is not available for this role.

• Provide first-line and hands‑on desktop support for colleagues across the site, ensuring issues resolved quickly, professionally, and in line with agreed service levels.
• Troubleshoot, configure, and support laptops, desktops, mobile devices, printers, meeting room technology, and standard business applications.
• Support device provisioning, imaging, deployment, hardware refresh activity, and asset lifecycle processes.
• Use Service Now to manage incidents and requests, maintaining clear updates, accurate categorization, and strong ticket ownership.
• Partner with local and regional IT teams to support office, manufacturing, and business‑critical technology needs.
• Deliver positive customer experience by communicating clearly, setting expectations, and following through to resolution.
• Contribute to continuous improvement by identifying recurring issues, sharing knowledge, and supporting standardised support processes.

• Strong technical knowledge of Windows 11, macOS, Microsoft 365, desktop hardware, peripherals, and common enterprise applications.
• Experience troubleshooting desktops, laptops, mobile devices, network connectivity, printers, and meeting room technology issues.
• Working knowledge of endpoint management tools such as Microsoft Intune, SCCM, or similar platforms.
• Confidence in managing incidents and service requests through an ITSM tool such as Service Now, with focus on SLA performance and accurate documentation.
• Customer‑focused mindset with excellent communication skills and the ability to support users with varying levels of technical knowledge.
• Strong organisational skills, attention to detail, and ability to prioritise effectively in a fast‑paced support environment.
• Ability to work independently while collaborating effectively with local, regional, and global IT teams.
• Relevant certifications such as ITIL Foundation, CompTIA A+, Microsoft 365 Certified:
  Endpoint Administrator, or equivalent practical experience.

• A front‑row seat to life‑changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in‑house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry‑leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

0-5%.

Experience and

Education Requirements:

Minimum 2–4 years of related experience and a High School diploma/certificate or equivalent.