Service Business Analyst

Service Now Business Analyst

Role:
Service Now Business Analyst

Location:

Edinburgh (Hybrid)

Contract:

6 Months

Rate:
Competitive (inside IR35)

Overview

We're working with a national leading financial company and we're seeking a Service Now Business Analyst to support a strategic Service Now programme. This role requires strong Service Now knowledge and the ability to work closely with both technical and business stakeholders to gather requirements, define solutions, and support delivery.

This position will suit a BA who can quickly get up to speed within a Service Now environment and contribute from day one.

Key Responsibilities

• Gather and document business and functional requirements.
• Work closely with technical teams to define Service Now solutions.
• Facilitate stakeholder workshops and requirements sessions.
• Analyse current processes and align requirements with Service Now capabilities.
• Support platform enhancements, optimisation, and transformation initiatives.
• Produce high-quality BA documentation throughout the project lifecycle.

Experience Required

• Strong Business Analyst experience within Service Now environments.
• Demonstrable Service Now project experience.
• Strong understanding of Service Now capabilities and processes.
• Experience working with technical stakeholders and delivery teams.

Desirable

• ITSM experience.
• Service Now implementation, migration, enhancement, or consolidation experience.
• Experience working within large enterprise environments.

Please note:

This is a specialist Service Now BA role rather than a generalist Business Analyst position. Candidates should have recent, hands-on experience working on Service Now-focused projects.

Guidant, Carbon
60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.