Digital Operations Manager - C1

This opportunity is only open to applicants who are currently 'Priority Movers'. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.

Information & Technology Services (iTECS) is a Division within Scottish Government and part of the Digital Directorate. It is headed by the Chief Information Officer and has responsibility for:

• Delivering corporate ICT and information services for Scottish Government;
• Delivering shared ICT services (SCOTS Connect) to paying customers across the central government community in Scotland – shared services customers now make up around 50% of the 22,000-user base;
• Protecting Scottish Government’s information and ICT assets;
• Contributing to the delivery of Digital Public Services by ensuring that our people and businesses are making the most of the digital opportunity, and that ICT public services are customer-centric, collaborative, integrated, efficient, and continuously improving by making best use of digital technology.

iTECS provides IT support services for over 100 applications used by the Scottish Government and its Agencies on the SCOTS network. The range of applications supported includes critical corporate applications such as Oracle E-Business Suite (SEAS and EHR), Electronic Records and Document Management (ERDM), Time & Attendance system, and Ministerial Correspondence Systems.

As Digital Operations Manager, you are responsible for major aspects of application support for corporate and public-facing systems, making recommendations for the improvement of support operations and economies, wherever and whenever possible. This includes reviewing support costs, managing contracts, leading change programmes, co-ordinating the branch’s projects, and setting the strategy for overall budgetary control of services.