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Senior Enterprise Service Desk Lead—Escalations & Coaching

Job in City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: 日本アバカス株式会社
Full Time position
Listed on 2026-07-20
Job specializations:
  • IT/Tech
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 45000 - 60000 GBP Yearly GBP 45000.00 60000.00 YEAR
Job Description & How to Apply Below
Location: City of Edinburgh

日本アバカス株式会社 is seeking an Enterprise Service Desk Team Lead in the City of Edinburgh. In this role, you'll provide technical escalation support and coaching to Tier 1 & 2 teams, ensuring efficient progression of requests and incidents in line with SLA.

Ideal candidates will have strong IT Infrastructure experiences such as Microsoft Windows and Service Now, alongside excellent customer service skills. Benefits include generous annual leave, gym discounts, and private medical insurance.

Join us and play a key role in enhancing our service delivery!

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Position Requirements
10+ Years work experience
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