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Senior Enterprise Service Desk Lead—Escalations & Coaching
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-07-20
Listing for:
日本アバカス株式会社
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
日本アバカス株式会社 is seeking an Enterprise Service Desk Team Lead in the City of Edinburgh. In this role, you'll provide technical escalation support and coaching to Tier 1 & 2 teams, ensuring efficient progression of requests and incidents in line with SLA.
Ideal candidates will have strong IT Infrastructure experiences such as Microsoft Windows and Service Now, alongside excellent customer service skills. Benefits include generous annual leave, gym discounts, and private medical insurance.
Join us and play a key role in enhancing our service delivery!
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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