Business Insights Associate

We have an exciting opportunity for a Business Insights Associate to join either our Edinburgh or London CAO team! This is a fantastic opportunity to develop your analytical expertise, broaden your influence across the organisation, and contribute to work that genuinely improves customer outcomes.

As a Business Insights Associate you will be part of the Business Insights team that plays a key role in shaping strategy, governance and customer‑focused decision‑making. Collaborating with cross functional teams to provide data and business analytics and insights to help support key business decisions and promote operating model efficiency.

The role holder will work closely with each pillar of the CAO Channel, who are responsible for operational support and delivery of sales initiatives which underpin the group’s strategic objectives, the Distribution channel and wider Business Management team.

• Data Collection and Cleansing
  :
  Partner with the Data Office to collate, clean and consolidate large data sets to produce meaningful insights and support stakeholders in making data‑driven decisions by providing actionable recommendations.
• Interpretation & Insights
  :
  Use statistical methods and analytical tools to interpret data sets, identify trends, and provide actionable insights.
• Reporting / Presenting
  :
  Develop and present reports, dashboards, and visualisations using BI tools to communicate findings to stakeholders. Maintain and innovate existing reports and dashboards.
• Performance Monitoring
  :
  Develop and monitor key performance indicators (KPIs) to measure the success of the business and identify areas for improvement. Review and analyse high volumes of data quickly and efficiently, perform anomaly detection in large data sets, investigate causes and recommend corrective actions.
• Collaboration
  :
  Engage with stakeholders across the wider business network and business partners, such as IT, Change, Finance, Marketing, Business Management and Operations. Build relationships with SMEs at junior and senior levels, distilling key messages.
• Create data visualisations and support ongoing compilation of platform data.
• Work in partnership with all business functions to deliver insights that define, monitor, generate actionable insights, and support the deployment of business‑centric strategies.

Must‑have

• Proven track record of analysing large datasets to derive meaningful insights and presenting them clearly and concisely.
• Strong analytical and problem‑solving capabilities with a passion for data, data tools and data skills.
• Comfortable challenging assumptions and providing insight‑based recommendations.
• A positive, flexible, can‑do attitude with natural curiosity and a keenness for continuous learning.
• Ability to clearly communicate complex data insights to non‑technical stakeholders.
• Confident, approachable and willing to build strong relationships.

Nice‑to‑have

• Experience working in a business undergoing significant change is highly favourable.
• Understanding of the financial services industry, including regulatory or customer‑outcome frameworks, and knowledge of customer behaviour, journeys and how customers interact with products and services.
• Strong skills in SQL, Excel and Python (or any other data analysis tools) with exposure to working with large datasets.

We thrive on the challenge to be our best – progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pays fees to agencies where they have entered into a prior agreement to do so and in any event does not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis