Head of IT Operations

Edinburgh Hybrid

Salary circo £70,000

Lead the technology that keeps GoFibre connected

We're looking for an experienced Head of IT Operations to lead our IT Operations and Cyber Security functions, ensuring our technology estate is secure, reliable, scalable and ready to support our continued growth. The role is responsible for managing the team and the day-to-day performance of our infrastructure, cloud services, networks, cyber security, service management and end‑user technology environments.

• Leading IT Operations and Cyber Security across the business.
• Driving the performance, availability and resilience of GoFibre's technology estate.
• Delivering service excellence through strong SLA, KPI and service management practices.
• Leading incident, problem and change management activities.
• Ensuring cyber security controls remain effective and aligned to business needs.
• Managing technology suppliers, partners and third‑party services.
• Developing and inspiring an experienced team.
• Driving continuous improvement and operational efficiency.
• Supporting the delivery of GoFibre's wider technology strategy.

• Significant leadership experience within IT Operations, Infrastructure, Service Management or Technology Operations.
• Strong knowledge of Microsoft 365, cloud services, networking, infrastructure and end‑user computing.
• Experience leading cyber security operations and managing technology risk.
  
  A proven track record of improving service performance and operational maturity.
• Experience managing major incidents, change management and service delivery.
• Commercial awareness that enables a supplier management experience.
• Experience building, coaching and developing high‑performing teams.
• ITIL qualification or equivalent experience (desirable).

At GoFibre, we're proud of our values‑driven culture and our mission to bring better broadband to communities across Scotland.

• 31 days holiday including public holidays.
• Hybrid working.
• Enhanced pension scheme.
• Life assurance.
• Employee Assistance Programme.
• Gym and Retail discounts.
• Ongoing learning and development opportunities.
• The opportunity to shape and lead a critical technology function.

• Make a genuine impact in one of Scotland's fastest‑growing telecoms businesses.
• Shape how technology services are delivered across the organisation.
• Work with an ambitious and collaborative leadership team.
• Lead transformation, drive improvements and influence strategic decisions.
• Help connect communities and support Scotland's digital future.

Ready to lead the technology that keeps GoFibre connected? Apply today.