ServiceNow Scrum Master ​/ Business Analyst

Job Description

At Aberdeen, our ambition is to be the UKs leading Wealth & Investments group.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industrys best talent.

Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.

Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients evolving needs:

• interactive investor, the UKs second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them.

• Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.

• Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.

About the Department

Our Technology and Service Now teamsitsat the heart of delivering efficient,scalableand value-driven solutions across Aberdeen. Working closely with business stakeholders, Product Owners, delivery teams and external partners, the team supports strategic transformation and continuous improvement initiatives. Through collaborative Agile ways of working, we enable smarter processes, stronger governance and enhanced services that help Aberdeen deliver on its purpose of enabling our clients to be better investors.

About the Role

We are looking for an experienced Business Analyst / Scrum Master to join our Edinburgh-based team on a permanent basis. This is a pivotal role that combines business analysisexpertisewith Agile delivery leadership to drive change across a mature and evolving Service Now environment. You will act as the bridge between business and technology teams, ensuring priorities are clear, requirements are welldefinedand delivery teams are empowered to deliver high-quality outcomes.

The role offers excellent exposure to senior stakeholders, strategicinitiativesand platform innovation, making it an exciting opportunity to develop your career while making a measurable impact. Our blended working approach supports flexibility whilemaintainingstrong collaboration and team connection.

Key Responsibilities

• Partner with stakeholders to capture,analyse and refine business requirements, translating needs into user stories, features,epicsand acceptance criteria.

• Facilitate Agile ceremonies,workshops and backlog refinement sessions that drive collaboration,transparency and delivery momentum.

• Support Product Owners in shaping demand,prioritisingworkandmaintaininga value-driven backlog aligned to business outcomes.

• Remove delivery obstacles, manage dependencies and coordinate across teams,suppliers and stakeholders to enable successfulchangedelivery.

• Support testing, business readiness and solution validation activities to ensure outcomes meet agreed requirements and objectives.

• Identify opportunities for process improvement,automation and innovation through effective use of Service Now capabilities.

About the Candidate
- Essential skills

• Proven experience as a Business Analyst within Agile technology delivery environments.

• Experience working with Service Now and a strong understanding of core platform capabilities.

• Excellent stakeholder management,facilitation and communication skills.

• Experience managing backlogs, requirements and priorities using Azure Dev Ops,Jiraor similar tools.

• Ability to manage risks,dependencies and competing priorities within a fast-paced environment.

Desirable:

• Service Now certifications

• Experience in complex Service Now environments,

• Working with third-party or offshore teams,

• Professional certifications such as CBAP, BCS Business Analysis, PSM, CSM,AgilePMorSAFe.

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

Our benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private…