Field Services Engineer

Field Support Engineer
- On-Site IT Refresh Project

Location:

Edinburgh
- Onsite

6 Months Inside IR35

£150 to £200 a day

* Active SC Clearance Required*

A top tier firm is looking for a reliable Field Support Engineer to join their team on a contract basis. In this role, you will play a crucial part in rolling out new workplace technology, upgrading user devices, and delivering high-quality, face-to-face technical assistance. You will split your time between floor-walking, tech bar user support, equipment deployment, and local data centre hands-and-eyes assistance.

• Hardware Deployments:
  Build, configure, and roll out desktop and laptop hardware as part of a site-wide device migration program.
• User & Technical Support:
  Provide fast, effective 1st and 2nd line troubleshooting for both operating systems and physical hardware.
• Infrastructure Assistance:
  Deliver physical hands-and-eyes support within the local data centre environment as needed.
• Equipment Maintenance:
  Manage local IT stock, prep devices for deployment, and ensure proper asset handling.
• Customer Service:
  Maintain strong SLA performance while communicating clearly with end users to ensure a smooth transition.

• Prior experience working in IT helpdesk, desktop support, or technician role.
• Practical experience supporting Windows 10/11 environments and Microsoft 365 administration.
• Comfortable working with Active Directory, basic network connectivity (LAN/WAN/TCP-IP), and PC hardware diagnostics.

• Holds certifications such as CompTIA A+, ITIL Foundation, or Microsoft Fundamentals.
• Prior experience using ticketing tools like Service Now.
• Familiarity with supporting mobile devices or MDM platforms.