Information Technology Support Technician
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-08-11
Listing for:
Avensys Consulting UK
Full Time
position Listed on 2026-08-11
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Role:
Field Services Engineer
Location:
Edinburgh
Contract:06 Months
SC Clearance Required
150-180/day GBP – Inside IR35 (depend on experience)
Provide on-site and remote technical support for end-user computing devices, workplace technologies, and associated IT services. The role is responsible for troubleshooting hardware and software issues, assisting users, maintaining IT equipment, and ensuring excellent customer service while adhering to service level agreements (SLAs)
Services required but not limited to
- Device build and roll out
- Assist users in day-to-day troubleshooting
- Maintain IT Equipment
- Both software and hardware troubleshooting
- Onsite datacenter assistance hands and eyes
Essential
- 1–2 years' experience in an IT support or technical support role.
- Knowledge of Microsoft Windows 10/11.
- Familiarity with Microsoft 365 applications.
- Basic understanding of networking concepts (LAN, WAN, TCP/IP).
- Basic Active Directory experience.
- Experience supporting desktop and laptop hardware.
- Strong troubleshooting and problem-solving skills.
- Good verbal and written communication skills.
- Customer-focused approach.
Desirable
- ITIL Foundation certification.
- CompTIA A+ certification.
- Microsoft Fundamentals certification.
- Experience with Service Now or similar ITSM platforms.
- Mobile device support experience.
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